Privacy policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

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• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

 

What data do we collect?

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MUSEE DE L’ARDOISE collects the following data:

• Personal identification information (Name, email address, phone number)

• Uploaded video and photo content

• When subscribing to our Newsletter > your email address

• When creating a membership or buying tickets >  your email address, name and phone number

• When purchasing from our webshop > your name, home address, emai address, phone number

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How do we collect your data?

You directly provide MUSEE DE L’ARDOISE with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

• Upload content for our consideration

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MUSEE DE L’ARDOISE may also receive your data indirectly from the following sources:

• Instagram & Facebook

• Youtube

• Google My Business (registered Login)

• What's App

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How will we use your data?

MUSEE DE L’ARDOISE collects your data so that we can:

• Process your order and manage your account.

• Email you with special offers on other products and services we think you might like.

• Contact you if we find a job for you

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If you agree, MUSEE DE L’ARDOISE will share your data with our partner companies so that they may offer you their products, services and collaboration offers.

When MUSEE DE L’ARDOISE processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

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How do we store your data?

www.ardoise.lu is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

MUSEE DE L’ARDOISE will keep your Data for up to 5 years or until you unsubscribe from the newsletter. Once this time period has expired, we will delete your data by fully removing you from our database. If you don’t want us to process your data anymore, please contact us at dataprotection@ardoise.lu.

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Marketing

MUSEE DE L’ARDOISE would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop MUSEE DE L’ARDOISE from contacting you for marketing purposes or giving your data to other members of the MUSEE DE L’ARDOISE Group. If you no longer wish to be contacted for marketing purposes, please unsubscribe.

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What are your data protection rights?

MUSEE DE L’ARDOISE would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request MUSEE DE L’ARDOISE for copies of your personal data. We may charge you a small fee for this service.

 

The right to rectification – You have the right to request that MUSEE DE L’ARDOISE corrects any information you believe is inaccurate. You also have the right to request MUSEE DE L’ARDOISE to complete the information you believe is incomplete.

 

The right to erasure – You have the right to request that MUSEE DE L’ARDOISE erases your personal data, under certain conditions.

 

The right to restrict processing – You have the right to request that MUSEE DE L’ARDOISE restricts the processing of your personal data, under certain conditions.

 

The right to object to processing – You have the right to object to MUSEE DE L’ARDOISE ’s processing of your personal data, under certain conditions.

 

The right to data portability – You have the right to request that MUSEE DE L’ARDOISE transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dataprotection@ardoise.lu.

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Cookies

​Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How do we use cookies?

MUSEE DE L’ARDOISE uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – MUSEE DE L’ARDOISE uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – MUSEE DE L’ARDOISE uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. MUSEE DE L’ARDOISE sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The MUSEE DE L’ARDOISE website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

MUSEE DE L’ARDOISE keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4th May 2021.

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How to contact us

If you have any questions about MUSEE DE L’ARDOISE ’s privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

Email us at: dataprotection@ardoise.lu

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that MUSEE DE L’ARDOISE has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.